Case study

Delta Fiber Installation Partner | Guidion

The collaboration between Guidion and Delta Fiber

On this page, you can read more about the collaboration between Guidion and Delta Fiber. Guidion understands that it can sometimes be difficult for you as a customer to distinguish between the activities of Delta Fiber and that of the Guidion engineers and how both parties work together. That's why you can read more about the entire process and what this means for you as a customer here!

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More information about the appointment with the technician for the Delta Fiber installation

The cooperation between Delta Fiber and Guidion is based on Delta Fiber being the client and Guidion being the contractor. Delta Fiber provides all services and Guide engineers make this possible by carrying out or repairing the Delta Fiber installations.

Delta Fiber delivers your installation package before our technician visits you and tells you the date the new signal will take effect. As of that date, it is then possible to make an appointment with us online via the self-service link or by phone at 020 323 2764. Once you have made an appointment with a Guidion technician and received an appointment confirmation, you can find everything in the appointment confirmation that you received by email.

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Did you lose the mail? Then go to “My Appointment” and enter your name and address details there. In your email, you will receive the appointment confirmation (again). Note: sometimes our emails end up in spam

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What will the technician do during the Delta Fiber telecom installation?

You will receive a text message from the technician the night before or on the day itself with a specific time within your period. On the day of the appointment, the technician first drives by the district center to carry out the patch and then comes to you. Depending on your Delta Fiber subscription, the technician installs TV and/or internet, or a fixed telephone. Of course, the technician also asks about your needs, answers your questions and finally tests whether everything works after installation.

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For which questions it is better to contact Delta Fiber

We were Guidion are Delta Fiber's installation partners. This means that all technician appointments are commissioned by Delta Fiber. For questions about the content of your subscription or special installation cases, it is therefore best to contact Delta Fiber directly. They can be reached by phone number: +31 118 660 338 (0118-660338) or e-mail: info@caiway.nl.

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FAQs

Q: What do I do if I want to cancel/reschedule my appointment?

YES: This can be done online via the self service or by contacting us by phone on 020 323 2764.

Q: Approximately how long will the technician stay?

YES: The technician appointments take an average of 30 minutes - 90 minutes, depending on what needs to be installed in your home.

Q: What to do in the event of a Delta Fiber failure?

YES: To do this, please contact Delta Fiber directly by phone number: +31 118 660 338 (0118-660338) or email: info@caiway.nl.

Q: Where is the mechanic?

YES: To ask where the technician is, it's best to contact us by phone on 020 323 2764.

Q: Why aren't my services working yet?

YES: If there is a failure with the signal from Delta Fiber or if the signal has not been delivered yet, your services will not work for the time being. In these cases, it is best to contact Delta Fiber directly by phone number: +31 118 660 338 (0118-660338) or email: info@caiway.nl.

Q: Where can I file a complaint:

YES: This can be done via online@guidion.net. Our colleagues in the complaints department will personally address your complaint with you.

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