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FAQs

In which sectors is Guidion active?

Guidion is currently active in the following sectors:

telecom
Cv maintenance
Safe home
Recalls

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Is your platform also available for rent?

Yes, it is possible to use our Home platform within your own organization. Use our innovative customer journeys and efficient planning for your own technicians. Should you be looking for extra capacity? Then we can help you with that too!

Do you work white label or branded?

Both of them! We tailor this to your needs. Currently, we work mostly white label because this way we are as flexible as possible in deploying technicians. Do you want the technicians to represent your brand? That is also a possibility! Then the freelancers with whom we work are deployed as brand ambassadors. Your brand ambassadors.

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What certificates do the technicians who work with Guidion have?

All freelancers with whom we work have the VCA VOL certificate and the NEN3140. In addition, all Telecom engineers have the Infra certificate for Patch Repair on Fiber and we have a nationwide network of technicians who have an xDSL and HVD/KVD certificate to carry out infrastructure work on DSL.

What are the costs of the various services?

Our price depends on the work to be carried out and any certificates/equipment required. If you are interested in a collaboration and the associated costs, please contact Guidion for a free quote at newbusiness@guidion.net.

FAQs

Does Guidion apply for a VOG?

Yes. We request a VOG link for you. You will receive a link in your (Guidion) email that allows you to officially submit the application.

Can I take out business liability insurance with you, or can I stay with my current insurer?

It is important that a certain capacity is listed on your policy. In addition, liability insurance with a privacy clause is necessary. This is a requirement when starting work. You can choose your own insurer, provided that your policy meets these requirements. We usually refer the freelancers with whom we work to Alicia insurance. This insurer specializes in insurance for freelancers.

FAQs

I have a question about my (provider) subscription/equipment, where can I go?

You can contact your provider. Do you have a question about your appointment? Then you can contact our customer service.

I would like to change my appointment, how can I do that?

You can change your appointment via the Self-service invitation in the mail. Can't you figure it out? Then feel free to call our customer service.

I have an appointment now, but the technician is not there yet. Can you tell me what time he/she is here?

It sometimes happens that a technician works longer than planned with previous customers or that he/she is stuck in traffic. Does it take longer than fifteen minutes? Then call our customer service (+31 20 323 2764). We will then contact the technician for a clear time indication.

What happens if I don't see any available time slots when scheduling an appointment?

It's best to specify your general availability. We will then send an appointment confirmation with date and time as soon as possible. Is the scheduled date not working out? Then you can report your availability again, and we will then look for another option.

I would like to cancel my appointment, how can I do that?

You can cancel your appointment yourself via Selfservice up to 24 hours. If your appointment is less than 24 hours away, please contact our customer service. We will cancel the appointment for you.

What customers say about Guidion

The installation of fiberglass at home went smoothly. Everything works properly now.

Bertil

Making an appointment was easy. The technician was right on time and only left when everything worked.

Ruben

The technician arrived at the agreed time and the installation went very smoothly. We now have images and the Internet, stress-free. Great!

Mariet

The mechanic was competent, very friendly and on time. He installed everything neatly and answered all my questions.

Cynthia

It was a friendly, tidy and correct technician. Within 20 minutes, I had working Wi-Fi!

Marijke

13,720 Google reviews

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