At Guidion, we work with more than 800 technicians (freelancers). They provide more than 50,000 service appointments per month, throughout the Netherlands. We work in the energy and telecom sectors, among others. Through our own platform, we can provide customers with the very best service. How do we do that? We'll explain that to you in this blog.
Customer self-service:
Guidion believes it is important that customers can schedule an appointment with the technician themselves, at the desired time. That's why we have a self-service platform.
Efficient order processing:
Technicians receive orders via our Home app and can easily complete them. Customers are then informed of the technician's arrival time by means of a text message.
Focus on sustainability:
Guidion goes beyond efficiency. We offer end customers the most environmentally friendly appointment options. These routes consume as little fuel as possible, which reduces CO2 emissions. This is how we contribute to a greener future.
Real-time insights:
With real-time status updates and a handy dashboard portal, Guidion offers partners full insight into progress and results. This way, as a partner, you won't miss anything and we can make adjustments if necessary.
Curious about what the complete process looks like? Salesforce specialist Jesse explains it.
Ready to take your Field Service to the next level together and improve the customer experience together?
.jpeg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
