Over the past five years, the number of emergency visits from the Internet, telephony and digital television has fallen sharply. Indeed, research by Guidion, one of the largest installation companies in the field of telecom activities, shows that only 5% of new customers needed a fault visit within 90 days after an installation. In 2018, this figure was 9%. So there is almost a halving.
Possible causes
The reason for the decline may be explained by the investment that providers have made over the past ten years. Ed Achterberg, CEO of research and publishing company Telecompaper, also sees this development. “Operators have an incentive to minimize the number of failures. They invest in better equipment, first-time-right installation and offer better Wi-Fi equipment. After all, Wi-Fi is often a reason for failures or complaints.”
“We see that fixed internet connections are becoming more stable, faster and more reliable.”
More stable internet
Guidion is one of the largest parties in the field of fault and installation visits and performs approximately 600,000 visits annually. The decline in the number of failures has been visible for some time. Daniël Veenboer, CCO at Guidion, is very positive about this development, but does not expect a significant further decline. “We see that fixed internet connections are becoming more stable, faster and more reliable. This is very good news for consumers. On the other hand, consumer requirements for perfect Wi-Fi are increasing, especially because of the increasing extent to which we work from home. That is why we expect that the number of service visits will not decrease much further.”
Visit the slightest failure in Drenthe
Research also shows that, on average, the Dutch in North Holland need the most error visits for the Internet to work properly. In the provinces of Drenthe and Noord-Brabant, technicians don't have to visit as often.
.jpeg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
