We provide service capacity
Guidion heeft het allernieuwste digitale platform en werkt samen met een landelijk dekkend netwerk van technische zelfstandige specialisten. Zo zorgen wij dat alles soepel verloopt.
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Fully manage your customer visits
- A nationwide network of independent technicians
- Wide range of installation, repair and maintenance activities and recall support.
- Your customers can easily schedule appointments online
- klantcontactcentrum dat volledig in jouw naam werkt
What we offer you
Your customer visits are fully taken care of
A nationwide network of 700+ technicians
Wide range of installation, repair and maintenance activities
Your customers can easily schedule appointments online
Clear insight into results through reports and dashboards
The very best customer journey that you can expand with Plus services
Active in...
Case: van terugroepstress naar klantvertrouwen
Toen een bekende producent van bakfietsen in 2024 duizenden bakfietsen moest controleren, hielp Guidion om binnen enkele weken een landelijk servicenetwerk te activeren. Klanten werden persoonlijk ingepland, geholpen door ervaren monteurs en volledig ontzorgd — met behoud van het merkvertrouwen van het bedrijf.
Our results
More than 1,000
Engineers active
20,000
Tickets per week
4.3
Google rating
+40
NPS score
Want to work together?
After a brief inventory of your needs, Lars and his team ensure a smooth start. We'll get to work for you in no time!
Leave your details and we will contact you.
Veelgestelde vragen
Hoe organiseer ik een landelijke terugroepactie efficiënt?
Hoe vind ik monteurs voor een terugroepactie?
Wat zijn de aandachtspunten voor een terugroepactie?
We moeten duizenden producten controleren voor een recall — hoe regel ik dat?
Welke partners kunnen helpen met klantcontact en planning bij een terugroepactie?
Guidion basic package
Here's what you can expect from us
Flexible field service
National network of technicians
Expert service desk
Quality & capacity management
Account management
Customer journey & data
Customers can easily schedule appointments online
Efficient and scalable digital processes
Operational data dashboard
Standard API integration
Add extra services
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Platform
Mixed workforce
Chain integration
Remote Mechanic
Customer journey
Pilots & experiments
CX
Branded customer journey
Dates
BI dashboard
Tailored insights
Data enrichment
And more...
2nd line support
Custom API
Branded mechanics
Need help choosing? Leave your details
The best digital tools
Self-service
Self-service is our online planning tool. Through this application, your customer can quickly and easily schedule an appointment with the technician himself.
Partner portal
We'd love to share the insights and data we collect for you. In your “Partner portal”, you will find information about the assignments to be carried out, dashboards and reports.
5-star rating
After a visit, your customer reviews the technician based on a 5-star rating. We use this valuable feedback to fine-tune our customer journey.
Business card
Your customer will receive the technician's digital business card 24 hours in advance. This includes his/her work experience, 5-star rating and a photo. Get to know us in advance!
“With Guidion on board, I'm sure we're ready for the future.”
What customers say about Guidion
The installation of fiberglass at home went smoothly. Everything works properly now.
Making an appointment was easy. The technician was right on time and only left when everything worked.
The technician arrived at the agreed time and the installation went very smoothly. We now have images and the Internet, stress-free. Great!
The mechanic was competent, very friendly and on time. He installed everything neatly and answered all my questions.
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